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econsult

 

We are sorry if the following message comes across as being negative, but we need to be able to manage expectations as to what services we can and cannot deliver to our patients at this time.

Please note that:

  • We cannot do prescriptions early or give you extra supplies, the pharmacies are struggling already. 

  • We cannot give you an inhaler "just in case", even if you had one some years ago-those with severe Asthma and COPD really need these inhalers and if you have one just in case, then those who really need them will not be able to get them.

  • We are unable to prescribe you Paracetamol just because you cannot buy them over the counter.

  • We cannot offer additional advice as to whether you are at risk and need to self-isolate, we too are only following the Government and Public Health England advice.

  • Sick Notes (Isolation Form) for self-isolation can be obtained from NHS 111 Online we are unable to provide these from the surgery.

  • Sick Notes for Shielding – This letter is evidence, for your employer, to show that you cannot work outside the home. You do not need to get a fit note from your GP. If you need help from the benefit system visit https://www.gov.uk/universal-credit

Every person who sets foot in a healthcare setting from now on is, sadly, entering a high risk environment. Please do not put yourself at risk unnecessarily, please use every other means possible to contact your GP, think very carefully before you come to the surgery.  Thank you


Prescriptions:- All prescriptions where possible, will be sent to your nominated pharmacy. 

Where you have not nominated a pharmacy, we will send the prescription electronically to the nearest one to your home address. 

All NHS services across Dorset have put measures in place to keep our patients and staff safe, whilst also making sure our services are available to you as normal. One of the measures that we have taken is to remove paper prescription requests. If you are in need of medication, please call the surgery about your options of raising such a request

Due to the increased volume of Prescriptions being requested, please allow up to 15 days for the Prescription to be issued and your Pharmacist to be able to fulfill that order. 

Appointment booking on line:- 

As a precaution we have suspended all online patient bookings until further notice on NHSE advice. 

Reception staff will now ask all patients when booking an appointment whether they have travelled recently or had a recent onset of  a new continuous cough and/or high temperature– please answer these questions truthfully so we can manage your appointment effectively and stop the spread of this virus. Where appropriate we will deal with urgent and routine requests by telephone and only bring you into the surgery if necessary. E consult advice for non-medical problems is available from our website and we aim to get a response to you within one working day. 

The patient NHS website is also very useful for the latest information. If you do not have immediate access to web pages then the latest information and advice is below.

https://www.nhs.uk/conditions/coronavirus-covid-19/

  •      IF you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.
  •      If  your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. 
  •      Only call 111 direct if you cannot go online, or are advised to do so by the online service. 
  •      For the latest Covid-19 advice please visit nhs.uk/coronavirus.

 Appointments already booked:-

Appointments booked with GPs, Advanced Nurse Practitioners or Long Term Condition Nurses, these clinicians will contact you on the day and time that your appointment was booked for, to discuss the "problem" with you.  If they feel that you need a face to face consultation, they will make an appointment for you to come to the surgery.

 This is to reduce the number of patients visiting the practice.  Thank you 

We have also put together a "Useful list" for people social distancing or self-isolating 

take a look at the Tab - " SERVICES" Above "Covid 19 Coronavirus" 

(Site updated 01/04/2020)
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